CLEAN AND READY TO WEAR.
The Gown(s) will be professionally cleaned and delivered ready to wear on or before the date you have requested. Sugar Bump Gown Rentals dry cleans and inspects each Gown with the utmost care but use of the Gown is at your own risk and Sugar Bump Gown Rentals shall not be held liable for any complaints or claims, including any health-related complaints associated with any Gown(s).
RECEIPT OF THE GOWN(S).
Upon delivery, you bear responsibility for the Gown(s). You acknowledge that a Secure Shipping Address is highly recommended. In the event that an un-secure shipping address is provided, Sugar Bump Gown Rentals does not bear liability for Gown(s) left unattended. Furthermore, you acknowledge that providing anything other than a Secure Shipping Address may result in delivery delays and additional delivery fees for which Sugar Bump Gown Rentals will not be liable. You will be liable for all such delays and additional delivery fees.
RETURNING THE GOWN(S).
You agree to return the Gown to Sugar Bump Gown Rentals in the Return Packaging on or before the return date for the gown that are identified in the online invoice for your order. You must return the gown to your local Canada Post store on or before the return date. Failure to return the package on or before the return date will incur a late fee of $25 per day per rental item and can accumulate up to 150% of the purchasing price of each garment.
LOST RETURN PACKAGING.
If you lose the Return Packaging, you will be responsible for returning the item, packaged and shipped in a comparable manner that is acceptable to Sugar Bump Gown Rentals, and at your own expense, by the expected return date and providing Sugar Bump Gown Rentals with a tracking number.
DAMAGES AND/OR LATE FEES
You agree to treat the Gown(s) with great care. You are responsible for any loss, theft, damage, staining or destruction of the Dress while in possession of the Dress. Small rips or other minor repairs will be charged a repair fee if reparable and not at a noticeable section of the dress. All garments are not permitted to be used in water due to high risk of full damage to gown due to water stains, mud, and mold. Damage to the Dress that cannot be repaired including punctured holes due to high-heels or anything similar including stains that are not removed with cleaning will require Renter to pay for the replacement cost of a new garment.
You agree to allow Sugar Bump Gown Rentals to use the credit card at the time of purchase to cover any repairs, damages, replacement of a Gown and/or late fees associated with your rental of the Gown at the time of the return of the Gown.
The Gown(s) are delivered Canada Post Expedited shipping. This service offers an on-time guaranteed delivery date ranging from 2 to 3 days for locations within Ontario. We do our best to ship the Gown(s) so that they arrive well in advanced from your requested delivery date. Sugar Bump Gown Rentals shall not be held liable should the package be damaged, lost, or delayed due to Canada Post or other events outside of our control.
You may cancel a reservation up to 24 hours after placing your order. If you cancel after 24 hours but before shipment, Sugar Bump Gown Rentals will refund your credit card on file in an amount equal to at least 50% of the cost of the dress rental (exclusive of shipping costs. Reservations that are cancelled after dress has been shipped are non-refundable.